Shipping and refunds

How Shipping Works

  • Our next day courier service covers shipping addresses in Toronto, Vaughan, Markham, Richmond Hill, Aurora, Newmarket, Mississauga, and Brampton. If your shipping postal code qualifies for next day delivery, it will be automatically available at checkout.
  • To qualify for next day delivery (Mon - Sat), the order cut-off time is 6:00 pm the day prior. If there are no recipients immediately available, please ensure that your shipping address has a secure private entrance drop-off area, or concierge staff able to receive your package.
  • Ontario-wide shipping is back (UPS / Purolator). Orders will be sent out Mon - Wed to ensure prompt delivery within the business week. The delivery speed is 1-2 days after shipping, with tracking information available.
  • In-store pickup hours are available from 11am to 7pm, Tue - Sun, Mon closed. You will receive a notification when your pickup is ready.

 

Perishability

If you don't devour your chocolates all at once, please enjoy within 3 weeks of purchase. This being said, heat and warmer temperatures are kryptonite to shiny chocolates! So please do your best to avoid contact with sunlight or any nearby heat sources.

When you receive your chocolates, they may be stored in their original packaging in a cool and dry place (14-18°C is ideal; wine coolers work great). Standard refrigeration below 4°C is not necessary; if you choose this method, keep in mind that the chocolates may lose their shine due to excess humidity.


Refunds & Returns

We work hard to carefully pack your chocolates, to prevent any damage during transit. However, Mellis Chocolate cannot be held responsible for damage to product that may occur during shipping, neither transit delays due to inclement weather, courier service disruption, incorrect address information or any other circumstances beyond our control.

We are not able to accept any returns or exchanges due to the nature of the product. All shipped products are final sale and not eligible for compensation if received as advertised.

However, if there is an issue with the condition of your package, or for any reason you are unsatisfied with your order, please email hello@mellischocolate.com with your name and order number. We will get back in touch with you as soon as possible, to address your concerns and make your experience the best possible!