Shipping and refunds

How Shipping Works

  • Our next day courier service covers shipping addresses in Toronto, Vaughan, Markham, Richmond Hill, Aurora, Newmarket, Mississauga, and Brampton. If your shipping postal code qualifies, this will be available at checkout
  • Place your orders by 6PM for delivery on the next day (Monday - Friday). If there are no recipients available, please ensure that your shipping address has a secure private entrance drop-off area, or concierge staff present to receive your package.
  • Due to seasonally warmer temperatures, shipping via UPS/Purolator is temporarily unavailable. Stay tuned for further updates.
  • Pickup at our Yonge St. store location (5418 Yonge St. Unit 10, M2N 6X4) is available from 11AM to 7PM, Tuesday - Sunday. You will receive a notification when your order is ready.



If you don't devour your chocolates all at once, please enjoy within 3 weeks of purchase. This being said, heat and warmer temperatures are kryptonite to shiny chocolates! So please do your best to avoid contact with sunlight or any nearby heat sources.

When you receive your chocolates, they may be stored in their original packaging in a cool and dry place (14-18°C is ideal; wine coolers work great). Standard refrigeration below 4°C is not necessary; if you choose this method, keep in mind that the chocolates may lose their shine due to excess humidity.

Refunds & Returns

We work hard to carefully pack your chocolates, to prevent any damage during transit. However, Mellis Chocolate cannot be held responsible for damage to product that may occur during shipping, neither transit delays due to inclement weather, courier service disruption, incorrect address information or any other circumstances beyond our control.

We are not able to accept any returns or exchanges due to the nature of the product. All shipped products are final sale and not eligible for compensation if received as advertised.

However, if there is an issue with the condition of your package, or for any reason you are unsatisfied with your order, please email with your name and order number. We will get back in touch with you as soon as possible, to address your concerns and make your experience the best possible!