Shipping and refunds

How Shipping Works

  • Our next day local delivery service covers most shipping addresses in Toronto, Vaughan, Richmond Hill, Markham and Newmarket.
  • Your shipping address will be automatically validated at the checkout page; if it doesn't qualify you will not be able to complete the order.
  • The local delivery shipping speed is guaranteed next day if the order is received before 6:00 pm the prior day.
    • All deliveries are contactless (deliver to concierge or safe drop, knock and go, both with email / text notification)
    • Outside of local delivery area / Ontario-wide shipping rates are temporarily suspended due to warmer seasonal temperatures. Stay tuned for updates. 

     

    Perishability

    If you don't devour your chocolates all at once, please enjoy within 3 weeks of purchase. This being said, heat and warmer temperatures are kryptonite to shiny chocolates! So please do your best to avoid contact with sunlight or any nearby heat sources.

    When you receive your chocolates, they may be stored in their original packaging in a cool and dry place (14-18°C is ideal; wine coolers work great). Standard refrigeration below 4°C is not necessary; if you choose this method, keep in mind that the chocolates may lose their shine due to excess humidity.


    Refunds & Returns

    We work hard to carefully pack your chocolates, to prevent any damage during transit. However, Mellis Chocolate cannot be held responsible for damage to product that may occur during shipping, neither transit delays due to inclement weather, courier service disruption, incorrect address information or any other circumstances beyond our control.

    We are not able to accept any returns or exchanges due to the nature of the product. All shipped products are final sale and not eligible for compensation if received as advertised.

    However, if there is an issue with the condition of your package, or for any reason you are unsatisfied with your order, please email info@mellischocolate.com with your name and order number. We will get back in touch with you as soon as possible, to address your concerns and make your experience the best possible!